A server issue at 2am, a billing question, or you're just not sure which plan fits — whatever it is, a real person on our team reads it. No offshore call center reading from a script.
Fill this in and it lands with our team directly — no ticket number required. For an existing order, a support ticket from your client area is still the fastest route.
Map data provided by Google Maps — see our Privacy Policy for what that means for your data.
A handful of these come up often enough that the answer might save you a wait.
Phone support runs Saturday to Thursday, 9:00 AM to 9:00 PM Bangladesh time. Support tickets from your client area aren't limited to those hours — they're monitored around the clock, including Fridays and holidays.
Tickets average under 2 minutes for a first response during business hours, and rarely more than a few hours outside them. Email to hello@hostyxo.com is answered within one business day, though most get a reply well before that.
Try the password reset link first — it handles most lockouts on its own. If that doesn't get you back in, email us from the address on file (or open a ticket if you can still log in) and we'll verify your identity before making any account changes.
Not a separate chat widget — but our client-area ticket system is checked continuously through the day, so during business hours it behaves a lot like live chat without making you sit and wait on a page.
Yes, during phone hours — though for anything that needs server logs or account changes, a ticket usually gets resolved faster since our engineers can dig in and reply with the fix in writing instead of talking you through it live.